Fulfillment Domains Specialist

TL;DR

Fulfillment Domains Specialist: Managing corporate domain operations, including registrations, renewals, and transfers across multiple ccTLDs and registries, ensuring compliance with registry-specific requirements and local presence rules. Focus on troubleshooting stuck orders, resolving authorization issues, and coordinating with registrar portals and vendor support teams.

Location: Nova Scotia, Remote

Salary: $82,500.00 – $123,500.00 CAD

Company

hirify.global empowers everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all.

What you will do

• Manage corporate domain operations – Process registrations, renewals, and transfers across multiple ccTLDs and registries, ensuring compliance with registry-specific requirements and local presence rules
• Research NIC documentation, stay current with registry rule changes, and independently resolve stuck orders, authorization issues, and technical roadblocks using vendor resources.
• Work across registrar portals, vendor support teams, and multiple interfaces to fulfill complex domain requirements.
• Maintain accurate records in JIRA, create Excel reports for metrics and renewals, identify process improvements, and support automation initiatives.
• Partner with Client Services on escalations, coordinate with Engineering on enhancements, and communicate technical requirements to stakeholders.

Requirements

• 3+ years in domain operations or fulfillment – Hands-on experience processing domain registrations, renewals, and transfers, preferably in a registrar, corporate domains team, or wholesale domain environment.
• Practical understanding of country code domain requirements, experience navigating registry-specific rules (local presence, authorization codes, documentation requirements), and familiarity with both thick and thin registry models.
• Comfortable working with registrar portals, EPP-based systems, JIRA for order tracking and issue management, and CRM or vendor management interfaces.
• Intermediate to advanced Excel capabilities for reporting, metrics calculation, data analysis, and creating operational dashboards to track fulfillment performance and renewal rates.
• Solid understanding of DNS concepts, nameserver configurations, WHOIS lookups, and how domain registration connects to DNS propagation and resolution.
• Demonstrated ability to independently research registry documentation, troubleshoot stuck orders, diagnose technical issues, and find answers without constant hand-holding when encountering unfamiliar domain extensions.

Culture & Benefits

• Range of total rewards that may include paid time off, retirement savings.
• Bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave.
• Diverse culture and offer a range of Employee Resource Groups.
• Embrace diverse culture.