Senior Technical Escalation Engineer (Cybersecurity)

TL;DR

Senior Technical Escalation Engineer (Cybersecurity): Handling customer support escalations to R&D, providing technical expertise and guidance for customer issues. Focus on collaborating across the R&D organization to ensure timely progress and updates on customer escalations, as well as investigating technical issues escalated to R&D to find solutions.

Location: Must be US citizen

Salary: $116,000 – $170,000/year

Company

hirify.global is the global leader in Identity Security, providing the most comprehensive security offering for any identity – human or machine.

What you will do

• Review customer escalations to R&D to ensure that all required technical details are provided.
• Become a trusted expert across the hirify.global product base to ensure escalations needing R&D engagement go to the correct development teams.
• Collaborate across the R&D organization to ensure timely progress and updates on customer escalations.
• Partner with Support and knowledge teams to ensure that SOPs exist and are used for R&D escalation use cases.
• Investigate technical issues escalated to R&D to find a solution for our customers.

Requirements

• US Citizenship required
• Bachelor’s Degree in Computer Science or related field.
• Strong verbal and written communication skills.
• Minimum 3-5 years professional experience with Windows, UNIX/Linux, IIS and LDAP, and virtualization technologies.
• Experience with IDM, SSO, SIEM, Application Servers, Authentication Products and Ticketing Systems is a plus.
• Experience with Cloud Services – AWS, Google, Azure is a plus.

Culture & Benefits

• Equal Opportunity Employer.
• Wide range of medical, dental, vision, and financial benefits.