Working Student - Customer Experience & Research (UX Research)

TL;DR

Working Student - Customer Experience & Research (UX Research): Supporting the planning, execution, and analysis of customer research activities within a digital business environment with an accent on capturing and structuring customer insights for product decisions. Focus on translating customer feedback into actionable input and monitoring industry trends in customer research.

Location: Hybrid in Düsseldorf, Germany, with flexibility to work from abroad of Germany in specific countries for up to 30 days.

Salary: €1,120–€1,200 monthly (based on 80 hours/month)

Company

hirify.global is a subsidiary of METRO AG, developing digital solutions for the HoReCa sector, including reservation and payment systems, serving over 350,000 customers across multiple countries.

What you will do

• Support planning, execution, and analysis of customer research activities (field studies, interviews, prototype testing, surveys).
• Research and analyze competitors to identify industry trends and benchmarks.
• Collaborate with Product, Sales, and Customer Support teams to share research findings.
• Process research findings into structured reports and presentations, deriving actionable insights.
• Monitor industry trends and best practices within the customer research field.

Requirements

• Currently enrolled in a master’s degree program in Psychology, Sociology, Business Administration, Market Research, or a related field.
• English: C1+ proficiency required, combined with proficiency in at least one additional language such as Spanish, German, Italian, or French.
• Confidence in applying and developing qualitative and quantitative research methods.
• Strong customer-centric mindset and willingness to advocate for customer needs.

Nice to have

• Previous experience in the hospitality industry (e.g., restaurant, hotel, bar, café).

Culture & Benefits

• Fast-paced, agile environment with a focus on ownership and innovation.
• Hybrid work model with flexibility, including up to 30 days of working from abroad of Germany in specific countries.
• International company with a diverse team from over 34 cultures.
• Opportunities for skill-building and career development (Udemy courses, Brain Days).
• DISH Sports Club and on-campus Gym.
• Corporate Benefits & employee discounts in METRO stores.