Service Designer

TL;DR

Service Designer: Driving the design of complex, user-centred services for public sector clients with an accent on iterative processes and collaboration across multidisciplinary teams. Focus on shaping meaningful services, improving inclusive and sustainable design practices, and coaching teams.

Location: Hybrid working model with a minimum of 2 days a week in a hirify.global office. Must be based in the UK and have existing permission to work in the UK. Sponsorship will not be provided.

Salary: null

Company

hirify.global is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world.

What you will do

• Drive the design of complex, user-centred services for public sector clients.
• Champion and facilitate collaboration across diverse multidisciplinary teams.
• Support design decisions, communicate strategies, and coach others.
• Improve inclusive, accessible, and sustainable design practices.
• Plan and run design sessions.
• Embed hypothesis-driven and iterative design practices, and help teams adapt to changes.

Requirements

• Proven ability to lead complex, user-centred design projects from initial concept to final implementation.
• Experience in designing government or public services.
• Strong knowledge of the GOV.UK service standard.
• Strong skills in mentoring and coaching teams in iterative design practices.
• Expertise in integrating data-driven insights into service design.
• Experience in creating accessible and inclusive services.
• Ability to build and maintain strong, strategic relationships with key stakeholders.
• Excellent communication skills.
• To be considered candidates must be based in the UK and have existing permission to work in the UK. Sponsorship will not be provided.
• To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years.

Nice to have

• Ability to define and lead the strategic direction of service design within the business area.
• Expertise in, or the ability to lead user research projects and activities.
• Experience of leading design sessions and integrating diverse perspectives.
• Understand the strategic context of your work and how it aligns with broader project goals.
• Experience of working in other sectors.
• Consultancy experience and demonstrable experience of opening-up new account spaces.
• Multi-disciplinary design skills set.
• SC clearance.

Culture & Benefits

• Range of core and flexible benefits.
• Peer Recognition Portal called Applaud.
• Countless training and development opportunities.
• Access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• Diverse collective of free-thinkers, entrepreneurs and industry experts.
• Empowered to explore, innovate, and progress.