Service Designer

TL;DR

Service Designer: Driving the design of user-centred services for public sector clients, with an accent on iterative processes leading to successful outcomes and fostering collaboration across diverse multidisciplinary teams. Focus on improving inclusive, accessible, and sustainable design practices, aligning user needs with organizational goals.

Location: Must be based in the UK and be willing to work from a hirify.global office a minimum of 2-days a week and travel as required by the role.

Company

hirify.global is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world.

What you will do

• Drive the design of complex, user-centred services.
• Set the vision for service design, ensuring iterative processes.
• Champion and facilitate collaboration across diverse multidisciplinary teams.
• Support design decisions and communicate strategies.
• Improve inclusive, accessible, and sustainable design practices.
• Plan and run design sessions and embed hypothesis-driven and iterative design practices.

Requirements

• Proven ability to lead complex, user-centred design projects from initial concept to final implementation.
• Experience in designing government or public services.
• Strong knowledge of the GOV.UK service standard.
• Strong skills in mentoring and coaching teams in iterative design practices.
• Expertise in integrating data-driven insights into service design.
• Experience in creating accessible and inclusive services.
• Ability to build and maintain strong, strategic relationships with key stakeholders.
• Excellent communication skills.
• Must be based in the UK and have existing permission to work in the UK. Sponsorship will not be provided.
• Must have resided continuously within the United Kingdom for the last 5 years to obtain Security Check (SC) clearance.

Nice to have

• Ability to define and lead the strategic direction of service design within the business area.
• Expertise in, or the ability to lead user research projects and activities.
• Experience of leading design sessions and integrating diverse perspectives.
• Understand the strategic context of your work and how it aligns with broader project goals.
• Experience of working in other sectors.
• Consultancy experience and demonstrable experience of opening-up new account spaces.
• Multi-disciplinary design skills set.
• SC clearance

Culture & Benefits

• Empowered to explore, innovate, and progress.
• Benefit from hirify.global’s ‘learning for life’ mindset.
• Countless training and development opportunities.
• Access to 250,000 courses with numerous external certifications.
• Thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts.
• Shape your future by learning from each other every day, sharing knowledge, and always pushing yourself to do better.