CX Expansion Enablement Manager

TL;DR

CX Expansion Enablement Manager: Leading the design, development, implementation, and measurement of training initiatives for new hires and current team members in the Customers Organization's Expansion Team. Focus on strengthening Account Manager confidence, defining repeatable frameworks for expansion conversations, and providing system training and workflows.

Location: Onsite in Berlin, Germany or Ghent, Belgium. This role requires being a native speaker in Dutch and French.

Company

hirify.global is a global commerce platform helping merchants innovate, simplify, and scale their online and physical operations across retail, hospitality, and golf businesses in over 100 countries.

What you will do

• Lead onboarding training to ensure new hires are prepared for role-specific certifications.
• Develop tailored live and self-paced training modules using diverse learning methods.
• Conduct bootcamps and individual training to certify existing team members on updated standards.
• Facilitate group sessions, workshops, and one-on-one coaching sessions.
• Collaborate with subject matter experts to align training content with organizational goals.
• Track training effectiveness by measuring knowledge retention, certification success rates, and real-world application.

Requirements

• Proven 3+ years of experience in a training, coaching, or learning and development role, ideally within a customer-facing environment.
• Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp training models.
• Experience developing and delivering various training formats, from live workshops to self-paced online courses.
• Demonstrated ability to track training effectiveness and make data-driven adjustments.
• Native speaker in Dutch and French is required.
• Excellent communication skills with the ability to engage learners of all levels.

Culture & Benefits

• Commitment to creating an inclusive and barrier-free workplace.
• Encouragement of applications from people with disabilities with accommodations available.
• Building communities through commerce with a foundation in inclusion.
• Teams across North America, Europe, and Asia Pacific.
• Opportunity to impact customers by enhancing internal front-line team capabilities.