Service Delivery Manager

TL;DR

Service Delivery Manager: Defining and delivering technology solutions and process improvements for IT service environments with an accent on IT service desk operations, ticketing systems, and End-User Computing. Focus on managing program timelines, mitigating risks, and ensuring quality standards across technical teams and end-users.

Location: Onsite in Manchester, United Kingdom

Company

hirify.global is a global business travel company focused on inspiring and impactful travel experiences for its colleagues and clients.

What you will do

• Partner with stakeholders to identify operational challenges and define comprehensive solutions.
• Evaluate emerging technologies and best practices for Service Desk and EUC operations.
• Design new processes and procedures that enhance efficiency and user experience.
• Lead end-to-end delivery of technology implementations and process improvements.
• Manage programme timelines, resources, and stakeholder expectations.
• Monitor performance metrics and service quality, troubleshoot issues, and optimize processes.

Requirements

• Proven ability to define, design, and deliver technology solutions.
• Strong project management capabilities with demonstrated success.
• 3+ years in IT service delivery, project management, or operations management roles.
• Solid understanding of Service Desk operations and ticketing systems.
• ITIL Foundation certification or equivalent IT service management credential required.
• Project Management Professional (PMP) or Agile certification required.

Nice to have

• Background in change management or organizational transformation.
• Lean or Six Sigma methodology experience.

Culture & Benefits

• Flexible benefits tailored to each country, including health and welfare insurance and retirement programs.
• Travel perks with deals from major travel providers.
• Access to over 20,000 courses for professional development and leadership.
• Inclusive culture with global INclusion Groups to foster connection and awareness.