Customer Support (Spanish Speaking)

TL;DR

Customer Support (Spanish Speaking): Providing customer support to Spanish-speaking users via chat, email, and phone with an accent on resolving issues quickly and effectively. Focus on maintaining high customer satisfaction and contributing to company-wide targets.

Location: Hybrid in Amsterdam, Netherlands.

Company

hirify.global enables fans to go to more events they love and support organizers in building lasting success.

What you will do

• Assist fans with questions via chat, email, and phone with enthusiasm.
• Fix sellers' mistakes and find ways to avoid them in the future.
• Achieve goals regarding customer satisfaction and productivity.
• Use Intercom to manage conversations and keep communication smooth.
• Spot recurring issues and share insights with the wider CX team.
• Support during peak moments or holidays.

Requirements

• Native Spanish and fluent English (written and spoken).
• Some experience working in an office or professional environment, ideally in customer support.
• Comfortable talking to customers via chat, email, and phone.
• Calm, clear, and friendly communicator, even in stressful situations.
• Available full-time (40 hours) and based in or near Amsterdam.
• You are stress-resistant and embrace changes.

Nice to have

• Experience with tools like Intercom or similar support software.
• Interest in live events, music, sports, or culture.

Culture & Benefits

• Be part of a mission-driven company built by fans, for fans.
• Work from our Amsterdam office.
• Join a supportive, international team that helps each other grow.
• Make a real impact on the experience of millions of fans worldwide.