Customer Experience Specialist

TL;DR

Customer Experience Specialist: Analyzing customer feedback and translating it into actionable insights to improve product and customer communication with an accent on identifying trends, mapping customer journeys, and highlighting expectation gaps. Focus on informing product development, go-to-market communication, and customer readiness based on real customer needs.

Location: Must be happy to work on-site in Amsterdam, Netherlands

Company

hirify.global empowers companies across the EV ecosystem with the technology and services they need to grow and deliver seamless charging experiences.

What you will do

• Analyze customer feedback and identify trends to inform Product, Marketing, and Operations decisions.
• Map customer journeys to identify points of friction and unmet expectations.
• Share customer experience insights with stakeholders in Product, Marketing, Operations, and Finance.
• Collaborate on product releases to anticipate customer questions and support internal teams with knowledge and help content.
• Monitor and respond to public customer reviews.

Requirements

• 2–3 years of experience in customer experience, product marketing, operations, or similar roles in a B2B or SaaS environment.
• Proven ability to analyze and interpret customer feedback data and translate it into actionable insights.
• Experience with customer journey mapping.
• Strong written communication skills.
• Comfortable working cross-functionally.
• Hands-on experience with customer tooling such as HubSpot, Intercom, or Salesforce (or strong willingness to learn).
• Fluent in English (spoken and written); Dutch is a plus.

Culture & Benefits

• 8% Pension allowance paid monthly.
• Fair use holiday policy.
• Technology and business tools provided.
• Daily varied and healthy food options for lunch, and fruits and drinks available at the office.
• Social events and team-building activities.
• Personal training and development opportunities.