ATM Tech Support Specialist

ATM Tech Support Specialist
#удаленка
Company: Bitcoindepot
Salary: $54k - $102k estimated
🔹Responsibilities
-Perform scheduled daily reviews of our ATM hardware and software management platform and identify ATM maintenance needs.
-Review internal and external requests and notifications to support ATM performance and end user service needs.
-Effectively triage hardware and software issues and open service calls as needed.
-Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs.
-Review and assess ATM camera angles on a weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements.
-Review ATM performance for chronic behavior and perform root cause analysis to restore ATMs to optimal uptime.
-Liaison with customers as needed to maintain the business partnership and mitigate escalations.
-Make recommendations to improve efficiency within the team and/or cross functional departments.
-Assist other team members and perform other duties as assigned from time to time.

🔹Qualifications
-A minimum of one year in an ATM technical service role either in a field or call center environment.
-A minimum of a working knowledge level of Kaba Mas locks is preferred.
-Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets.
-Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment.
-Strong, professional communications skills both orally and written.
-A basic understanding of cryptocurrency.
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