Risk Management Specialist (Fintech)

TL;DR

Risk Management Specialist (Fintech): Investigating and adjudicating financial risk across workflows like Identity Verification, Underwriting, Transactional Fraud, and Chargeback processing with an accent on KYC/KYB due diligence and fraud analysis. Focus on making informed decisions, collaborating cross-functionally, and optimizing risk controls.

Location: Hybrid role based in Plano, Texas, requiring 3 days in the office per week. Ability to work Saturdays and some holidays is required.

Company

hirify.global is a global financial technology platform empowering individuals and small businesses with products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Serve as a multi-workflow risk expert, making decisions across Identity Verification, Underwriting, Fraud, and Chargeback domains.
• Conduct thorough Know Your Customer (KYC) and Know Your Business (KYB) due diligence procedures.
• Analyze customer information, financial patterns, and transaction data to identify and investigate potential fraud and compliance risks.
• Make informed approval, decline, or restrictive decisions while balancing customer empathy with risk policies.
• Interact directly with customers via phone and email to gather documentation and resolve complex issues.
• Identify areas for improvement and propose changes to optimize processes, enhance risk controls, and improve operational technology.

Requirements

• 2+ years of hands-on experience in Risk Management or Financial Operations (e.g., fraud investigation, underwriting, compliance).
• Demonstrated expertise in Know Your Customer (KYC) and Know Your Business (KYB) due diligence procedures.
• Strong analytical and critical thinking skills with excellent attention to detail.
• Proven ability to work independently, efficiently manage a queue across multiple workflows, and prioritize tasks to meet aggressive SLAs.
• Strong understanding of customer service and customer empathy while enforcing risk policy.
• Proficiency with G-Suite (or Microsoft Office) and strong internet research skills.

Culture & Benefits

• Competitive compensation package with a strong pay-for-performance rewards approach.
• Eligibility for a cash bonus, equity rewards, and benefits.
• Opportunities for cross-training and assignments across various workflows to expand skills.
• Work as a crucial member of a team dedicated to enhancing small businesses' ability to manage cash flow.
• Collaborate effectively with cross-functional teams (e.g., Engineering, Product, Customer Service).