Avp, Customer Success – AI Security (AI)

TL;DR

Avp, Customer Success – AI Security (AI): Running Cato’s AI Security Customer Success function, globally in support of the retention and growth of Cato’s AI Security strategic customers with an accent on understanding the product, defining required processes, and shaping how value is delivered to customers through AI Security capabilities. Focus on leading the design of AI Security-related delivery processes, attracting and hiring top technical talent, and influencing at the executive level.

Location: Must be based in the USA

Company

hirify.global converges enterprise networking and security into one centralized and global service that is delivered by cloud.

What you will do

• Develop and run a world-class Customer Success Global organization in support of the retention and growth of Cato’s AI Security strategic customers.
• Develop an end-to-end understanding of the AI Security offering, its technical capabilities, and customer use cases.
• Lead the design of AI Security-related delivery processes.
• Attract, hire and manage top technical talent globally in support of Cato’s AI Security customer base.
• Coordinate from strategy through execution in close collaboration with Product, R&D, PS, and Support.

Requirements

• 8+ years in a Customer Success leadership role
• 4+ years in a prior customer-facing technical role such as Solutions Architect, Consulting Engineer, or Technical PM.
• Strong background in Cybersecurity, Networking, Cloud/SASE, or AI platforms
• Proven ability to design scalable processes and best practices.
• Proven track record hiring technical talent and manage them globally in an highly distributed, cross-cultural background.
• Strong cross-functional leadership and communication.
• Ability to influence at the executive level, both internally and externally

Nice to have

• Experience in post-M&A integration a plus
• Ability to travel 30% of the time

Culture & Benefits

• Competitive salary and comprehensive benefits plan.
• Health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts.
• Flexible time-off, paid parental leave and disability benefits.