Implementation Consultant, Professional Services (Medtech)

TL;DR

Implementation Consultant (Medtech): Configures, trains, and implements next-generation EHR solutions for healthcare clients, focusing on workflow analysis, system design, and integration of third-party software. Focus on optimizing system usage, ensuring timely project deliverables, and providing clinical decision support.

Location: Hybrid, requiring up to 50% travel to client sites within Canada (Quebec, New Brunswick, Ontario) and internationally.

Company

hirify.global is a company in the healthcare sector, dedicated to developing and implementing patient-centric electronic record systems.

What you will do

• Develop and maintain robust knowledge of applicable processes and procedures.
• Facilitate requirements gathering for customer workflows to complete system designs.
• Perform workflow and process analysis, generating recommendations for software optimization and integration.
• Train customers on software usage and develop implementation training manuals and guides.
• Track and resolve project-related issues and ensure on-time deliverables for projects.
• Understand and meet Harris Healthcare goals regarding implementation, revenue, and performance metrics.

Requirements

• Bilingual: French and English required for working with customers in Quebec and internationally.
• BS or higher degree in a clinical field preferred.
• Ability to travel to client sites up to 50% at key times is required.
• Excellent interpersonal and communication skills, including strong presentation abilities.
• Ability to adapt to varied situations and multi-task during complex implementations.
• Experience with Smartsheet, Confluence, JIRA, CRM systems, and Microsoft Office (Excel, Word, PowerPoint).

Nice to have

• Experience with healthcare workflows within the Quebec healthcare system.
• Strong functional expertise in at least one healthcare module or product area.
• Prior experience implementing health information systems (EHR/EMR) and a solid understanding of hospital operations.

Culture & Benefits

• Full-time position with comprehensive benefits.
• Generous vacation policy.
• Health, dental, life, and disability insurance.
• Commitment to an inclusive, equitable, and accessible workplace as an equal opportunity employer.