Customer Success Associate (Comet Browser)

TL;DR

Customer Success Associate (Comet Browser): Supporting users of the Comet AI browser by resolving challenging technical issues and maximizing product value, with an accent on providing expert guidance and driving improvements to customer journeys. Focus on translating user issues into scalable solutions and building strong relationships with key enterprise users.

Location: New York City, San Francisco, London, Belgrade

Salary: $110,000–$130,000 (USD)

Company

hirify.global is a product company seeking a talented Customer Success Associate to support users of the Comet AI browser.

What you will do

• Serve as the dedicated technical resource for Comet browser users, providing troubleshooting assistance and guidance on optimal use of the platform.
• Grow into the go-to technical and troubleshooting expert for Comet, helping both users and internal teams confidently navigate and use the browser.
• Partner with Enterprise, Mobile, and Desktop teams to resolve issues and coordinate resources across multiple teams.
• Translate learnings from Comet user issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
• Build strong relationships with key Comet Enterprise users to ensure the success of their workflows in the browser.

Requirements

• 3+ years of experience in technical support engineering roles, with a focus on application development.
• Proven ability to identify technical pain points in both our solutions and our customers’ implementations.
• Experience leveraging AI tools to optimize workflows and improve team efficiency.

Culture & Benefits

• Comprehensive benefits program including equity, health, dental, vision, retirement, fitness, and commuter/dependent care accounts for U.S. full-time employees.
• Comprehensive benefits program tailored to their region of residence for International full-time employees.
• Opportunity to operate with high efficiency, adeptly switch between contexts, and prioritize effectively.
• Preference for deep-dive projects that involve chasing down problems and understanding diverse use cases.