Technical Support Engineer (L3)

TL;DR

Technical Support Engineer (Customer Support): Providing technical support, configuring, and troubleshooting issues with the hirify.global platform for B2B clients with an accent on technical analysis and problem resolution. Focus on collaborating with internal teams and communicating with clients to implement custom solutions.

Company

hirify.global is a leading full-cycle verification platform that enables scalable compliance.

What you will do

• Provide technical support, configure, and troubleshoot issues with the hirify.global platform for our B2B clients.
• Perform a technical analysis of reported problems and define plans for resolving them.
• Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
• Collaborate closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal hirify.global resources.
• Communicate with clients using chat, email, and outbound calls.
• Develop and implement custom solutions involving simple scripting or coding.

Requirements

• Fluent in English.
• Experience troubleshooting web applications.
• Basic understanding of programming fundamentals (e.g., data types).
• Practical experience troubleshooting web applications that use RestAPI.
• Practical experience working with SQL-like databases.
• Simple scripting skills using the language of your choice.
• Basic HTML and CSS experience.

Nice to have

• Familiarity with Kibana or the Elastic Stack.
• Proficiency in supporting/working with mobile or web SDK.
• Hands-on expertise with Postman or practical exposure to API troubleshooting.
• Background in technical support for web or mobile applications.
• Understanding of crypto, fintech, banking applications or services.

Culture & Benefits

• Remote-first, trust-based culture. Work from the place that works best for you.
• True flexibility: adjust your working hours when needed.
• Extra time off: Your birthday is a holiday, plus 10 personal days each year and seven sick days without paperwork.
• Work that matters: make a real impact on how people experience trust online.
• Growth built in: Clear goals, open feedback, and personal development plans.
• Team offsites: Meet in person a few times a year with fully covered trips.

Hiring process

• TA screening.
• Hiring Manager Interview.