Technical Support Specialist (SQL)

TL;DR

Technical Support Specialist (SQL/Windows): Diagnosing, troubleshooting, repairing, and debugging complex software and/or networked systems for a specific product vertical with an accent on in-depth product, SQL, network, and server knowledge, alongside exceptional customer service skills. Focus on creating, resolving, and maintaining tickets, escalating issues, and ensuring accurate record-keeping within identified service level agreements.

Location: Remote, must be a U.S. citizen and able to obtain a Public Trust clearance.

Salary: $54,000–$80,000

Company

hirify.global is a product company specializing in legal tech, particularly government e-discovery solutions.

What you will do

• Provide technical support aligned with a specific product vertical, diagnosing and troubleshooting complex software and networked systems.
• Create, resolve, and maintain support tickets, escalating issues to other teams and verticals as needed.
• Utilize SQL applications and tools to run basic queries for issue resolution.
• Develop expertise in company products and services, actively sharing this knowledge with customers.
• Maintain accurate records of all activities and interactions in Salesforce, responding to clients within identified service level agreements.

Requirements

• Must be a U.S. citizen due to specific customer contract requirements.
• Required to obtain a Public Trust clearance (will include additional federal background screening).
• Product support experience with a client-focused approach.
• Direct experience supporting clients as a primary contact via phone and email.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.
• Flexible to work a 9-hour Sunday-Thursday shift ranging from 1pm-12am CST, with potential for on-call or other specified time frames.

Culture & Benefits

• Competitive base salary, annual performance bonus, and long-term incentives.
• Compensation differential for the evening shift and for obtaining Public Trust clearance.
• Commitment to and consistent demonstration of core company values.
• Opportunity for future meaningful salary growth within the position.