Senior Customer Success Engineer (Data Security)

TL;DR

Senior Customer Success Engineer (Data Security): Optimizing customers' utilization and ROI in hirify.global's data security platform with an accent on technical expertise, customer adoption, and customized use case delivery. Focus on troubleshooting technical issues, influencing product roadmap, and developing joint success plans.

Location: Remote, serving LATAM customers. Expect 25-50% annual travel.

Salary: $170,000–$190,000

Company

hirify.global is a leading data security platform focused on reinventing how businesses secure data in the cloud era.

What you will do

• Serve as the primary technical expert on the hirify.global Platform.
• Drive customer adoption through effective onboarding and training processes.
• Design and deliver customized use cases aligning with customer requirements.
• Proactively ensure customers realize the full value of their investment and maximize ROI.
• Troubleshoot and resolve technical issues impacting customers.
• Advocate for customer feedback to actively influence hirify.global's product roadmap.

Requirements

• 12+ years of relevant experience, with strong project management skills.
• Experience thriving in an ambiguous, fast-paced, and deadline-oriented startup environment.
• Proficiency in SQL, scripting languages (e.g., Python), and hands-on experience with cloud environments.
• 3+ years of hands-on experience with data and cloud technologies (databases, cloud infrastructure, IAM).
• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM, SIEM, or vulnerability management.
• Prior experience working in a technical customer-facing role in a software company.
• English: B2+ required.

Culture & Benefits

• Ability to work remotely with office setup reimbursement.
• Unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Life, short and long-term disability insurance.