Application Engineer, Customer Experience (AI)

TL;DR

Application Engineer, Customer Experience (AI): Full-stack development for hirify.global’s customer support experiences, including self-service and backend integrations with an accent on API design, workflow automation, and data pipelines. Focus on designing scalable applications, integrating with third-party platforms, and driving AI/automation solutions for efficient issue resolution at scale.

Location: Onsite in Bellevue, Los Angeles, Palo Alto, San Francisco, or Seattle, USA. Expected to work in an office 4+ days per week.

Salary: $133,000–$235,000 annually

Company

Snap Inc. is a technology company behind hirify.global, Lens Studio, and Spectacles, focusing on visual messaging and augmented reality experiences.

What you will do

• Understand business problems and customer journeys with Snap’s Customer Operations team.
• Design and build scalable applications and features for the hirify.global Support Site, including AI-assisted self-service.
• Build and maintain high-volume integrations with other Snap services.
• Ensure high application uptime for Zendesk help center services and backend integrations, participating in on-call rotations.
• Drive and develop innovative solutions, including AI- and automation-driven experiences.
• Collaborate with Zendesk administrators, IT partners, and other engineering teams.

Requirements

• Bachelor's degree in computer science or a related technical field.
• 3+ years of full-stack development experience, with proficiency in Java, Node.js, and/or Python, along with Vue.js, JavaScript, HTML5, and CSS.
• Experience integrating with third-party SaaS platforms and APIs.
• Experience building responsive, cross-browser web interfaces, translating Figma designs.
• Experience building or integrating with AI- or ML-powered systems.
• Strong knowledge of object-oriented and functional programming principles.

Nice to have

• Experience working on high-traffic user-facing web properties and their backend services.
• Experience with Zendesk Guide and related Zendesk technologies.
• Experience with AWS, GCP, Python, Github, SQL/NoSQL solutions, Memcache/Redis, Kubernetes.
• Experience with Jira, Confluence, Big Query, Airflow, Looker.

Culture & Benefits

• "Default Together" policy requires working in an office 4+ days per week.
• Committed to being an equal opportunity employer with a diverse team.
• Comprehensive benefits include paid parental leave and medical coverage.
• Emotional and mental health support programs.
• Compensation packages include equity in the form of RSUs.