Care Advocate (Japanese Fluency)

TL;DR

Care Advocate (Japanese Fluency): Providing world-class care to Maven members who need support in Japanese with an accent on navigating digital care and accessing the tools for optimal experience. Focus on providing education on local healthcare systems and addressing member’s social determinants of health needs.

Location: Must be located in Arizona, Nevada, or Oregon (or PST)

Salary: $55,000 - $65,000 per year

Company

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all.

What you will do

• Conduct introductory video appointments and answer questions about the product.
• Provide personalized recommendations for supporting member needs.
• Navigate members’ networks to ensure access to care and investigate available support.
• Collaborate with cross-functional partners and team members.
• Provide education on local healthcare systems and help members navigate in-person care in APAC region.

Requirements

• Fluency in English and Japanese, both verbal and written.
• Must be located in Arizona, Nevada, or Oregon (or PST)
• A background in allied health, human services, or healthcare.
• 1-2+ years of direct patient care experience or digital health.
• Ability to communicate with patients empathetically and passionate about creating a positive member experience.
• This role requires active work authorization in the US.

Nice to have

• Fluency in healthcare terminology, both in English and Japanese.
• Experience in family planning and maternal-child health areas.
• Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk.

Culture & Benefits

• Access to the full Maven platform and specialists.
• Whole-self care through wellness partnerships.
• Hybrid work, in office meals, and work together days.
• 16 weeks 100% paid parental leave and new parent stipend.
• Annual professional development stipend and access to a personal career coach.
• 401K matching for US-based employees, with immediate vesting.