Technical Support Engineer (Cybersecurity)

TL;DR

Senior Technical Support Engineer (Cybersecurity): Providing advanced technical support for a cybersecurity SaaS portfolio with an accent on Windows Server, Active Directory, Networking, and cloud technologies (Azure/AWS). Focus on driving technical investigation efforts, solving complex issues, and ensuring customer success in a remote environment.

Location: Remote in the United States or Canada

Company

hirify.global is a global identity security leader protecting Paths to Privilege™ through its cybersecurity SaaS portfolio, trusted by 20,000 customers, including 75 of the Fortune 100.

What you will do

• Provide advanced technical support for enterprise software customers.
• Drive technical investigation efforts independently and as part of a team.
• Analyze customer technical needs and collaborate with various internal teams.
• Solve complex technical issues related to cybersecurity SaaS products.

Requirements

• At least 5 years in enterprise software customer support or IT related support.
• Bachelor’s degree or equivalent technical experience.
• 3+ years of advanced experience with Windows Server OS, Active Directory/LDAP/GPO, Networking (DNS, TLS, packet captures), and RDP.
• 3+ years of intermediate experience with UNIX/Linux OS, Azure/Entra ID, AWS IAM, Command-Line Interfaces (CMD, Powershell, UNIX/Linux), SSH, and RestAPI/scripting (bash, Powershell, Python).
• Strong dedication to customer service and excellent communication skills.

Nice to have

• Experience with other Cloud Technologies (AWS, Google) and Virtualization.
• Knowledge of DataDog, Databases (SQL preferred), and Security Software.
• Familiarity with Versioned key-value stores, metadata tagging, and compliance frameworks (SOC 2, ISO 27001, HIPAA).
• Experience with AWS STS, Identity federation, OIDC flows, and CI/CD pipelines (Jenkins or similar).
• Knowledge of Kubernetes (service accounts, workload identity federation, secrets management).

Culture & Benefits

• Culture of flexibility, trust, and continual learning.
• Recognition for growth and impact on company success.
• Diverse and inclusive team environment.
• Focus on employee care, providing support for employees to thrive.