Team Lead, Customer Onboarding & Due Diligence (Fintech)

TL;DR

Team Lead, Customer Onboarding & Due Diligence (Fintech): Leading a high-performing team focused on efficient and compliant onboarding of merchants onto the hirify.global Platforms product, serving the US market with an accent on CDD/EDD principles and Mexican regulatory requirements. Focus on building a local team in Mexico City, adapting global onboarding frameworks, and ensuring a high standard of analytical talent.

Location: Must be based in Mexico City and work three days per week in the office.

Company

hirify.global powers billions of transactions every year, making money move without making a fuss for companies like eBay, ASOS, Klarna, Uber Eats, and Sony.

What you will do

• Lead the recruitment and training of the Platforms Onboarding team in Mexico City and adapt global onboarding frameworks to the target market.
• Define and monitor KPIs to ensure the team meets onboarding targets and SLAs.
• Manage the end-to-end onboarding journey for sub-entities, ensuring a frictionless customer experience.
• Ensure rigorous application of CDD/EDD protocols and oversee screening via tools like LexisNexis, Onfido, and Firco.
• Maintain adherence to BSA/AML, KYC/KYB, and OFAC regulations.
• Collaborate with Legal, Risk, Product, and Commercial teams to align onboarding workflows.

Requirements

• 8+ years in Onboarding, Compliance, or Risk Management within Fintech or Financial Services.
• 3-4 years in a direct people management role.
• Deep technical knowledge of CDD, EDD, and KYB/KYC principles.
• Expert-level proficiency with screening tools and ability to leverage data to drive decision-making.
• Fluency in English is required.
• Strong familiarity with US financial regulations and international standards (FATF, BSA/AML).

Culture & Benefits

• Hybrid working model with three days per week in the office to support collaboration and connection.
• Real ownership, fewer blockers, and work that makes a difference from day one.
• Opportunity to move fast, take on meaningful challenges, and be recognized for the impact you deliver.
• Work as one team, backing each other to succeed.