Technical Support Specialist (SaaS)

TL;DR

Technical Support Specialist (SaaS): Solving puzzles and identifying root causes in a modern cloud communication platform with an accent on VOIP fundamentals, call routing, and connectivity troubleshooting. Focus on understanding system behaviors, platform logic, and ensuring smooth operation for sales & support teams.

Location: Fixed shifts: Mon - Fri 14:00-22:30 or Mon - Fri 15:30-00:00

Company

hirify.global is a global tech product offering a modern cloud communication platform to 4,000+ sales & support teams.

What you will do

• Solve puzzles and identify root causes of technical issues.
• Explore system settings and conduct connection tests for features.
• Troubleshoot VOIP fundamentals, call routing, and number provisioning.
• Investigate latency issues and connectivity problems.
• Understand system behaviors and platform logic.
• Support sales & support teams using the platform.

Requirements

• Enjoy solving puzzles, identifying root causes, and structuring thoughts clearly.
• Clear English (C1) proficiency.
• Tech-savvy and curious about system settings and feature functionality.
• Proactive problem-solver focused on resolving issues, not just ticket volume.
• Team player who actively shares knowledge and collaborates with others.

Nice to have

• Spanish language skills are a plus.

Culture & Benefits

• Be part of a global tech product supporting a modern cloud communication platform.
• Engage in meaningful technical work, learning real VOIP fundamentals and platform logic.
• Benefit from growth paths designed as a stepping stone for future technical careers.
• Join a team that values curiosity and collaboration.