Senior Cloud Support Engineer

TL;DR

Senior Cloud Support Engineer: Providing support for clients running AI workloads at scale, maintaining the integrity of the cloud platform. Focus on resolving issues that impact high-profile, mission-critical applications and cutting-edge AI training workloads.

Location: On-site office environment, hybrid, or remote options depending on location. Flexible to travel up to 10% (~25 days/year)

Salary: $100,000 to $160,000 SGD

Company

hirify.global is The Essential Cloud for AI™.

What you will do

• Guide and mentor team members in developing technical skills and troubleshooting capabilities.
• Investigate, debug, and resolve customer-impacting issues, uncovering root causes.
• Refine processes, workflows, and playbooks for handling complex customer challenges.
• Lead the creation of knowledge-sharing resources, including documentation and tutorials.
• Enhance the support team’s knowledge of hirify.global’s products and services.

Requirements

• Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position
• At least 5+ years of experience in cloud support, systems administration, or related technical support-focused roles
• Proven hands-on work experience with Kubernetes
• Experience with networking, load balancing, storage volumes, observability, node management, High-Performance Computing (HPC), and Linux system administration
• Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences

Nice to have

• CKA Certified
• Demonstrated experience with training, coaching, and creating onboarding materials.
• Operates in a fast-paced, global, 24/7 support team environment
• Ability to collaborate across different time zones

Culture & Benefits

• Medical, dental, and vision insurance - 100% paid for by hirify.global
• Flexible Spending Account
• Flexible PTO
• A casual work environment
• A work culture focused on innovative disruption