Customer Support Specialist (Ai)

Формат работы

remote (только Europe)

Тип работы

fulltime

Грейд

middle

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Support Specialist (AI): Providing outstanding support to customers, answering questions, and resolving technical issues with empathy and efficiency. Focus on helping lawyers leverage technology to improve workflows and recommending improvements to product or support processes.

Location: Remote - UK

Company

hirify.global is the most comprehensive AI copilot for transactional lawyers, helping legal teams draft, review, and negotiate contracts faster and with greater precision.

What you will do

Respond to support tickets and live customer chats, addressing inquiries and resolving technical issues.
Book 1:1 calls for in-depth troubleshooting and promote group webinars.
Independently resolve issues using technical skills or collaborate with the Engineering team.
Proactively identify patterns in customer feedback to recommend product or support process improvements.
Run Zoom group training sessions for customers and answer questions in real time.
Create and update Help Centre articles and record educational videos as the product evolves.

Requirements

2+ years of experience in a technical support or customer support role.
Proficiency with support tools such as Intercom and Slack.
Exceptional written and verbal communication skills.
Strong problem-solving skills with meticulous attention to detail.
Ability to stay calm, patient, and empathetic when assisting customers.
Experience with real-time customer interactions through email, calls, and chat.

Nice to have

Experience in the legal or legal tech industry.
Familiarity with AI or SaaS products.
Previous experience creating customer-facing documentation or video tutorials.
Background in conducting webinars or training sessions.

Culture & Benefits

Embrace autonomy and accountability in a flexible work environment.
Access company-paid group benefits with $1,000 towards mental health support.
Disconnect during holiday closure and take advantage of generous time off policies.
Enjoy monthly paid meals and an annual wellness allowance.
Secure your stake in company success with competitive stock option grants.

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