Technical Account Manager (DFR)

TL;DR

Technical Account Manager (DFR): Guiding customers through onboarding, deployment, and ongoing support for Drone as First Responder (DFR) systems with an accent on managing customer relationships, troubleshooting hardware/software issues, and collaborating with technical teams. Focus on proactively addressing concerns, ensuring timely solutions, and driving long-term client success and growth.

Location: Remote (USA)

Salary: Up to $150,000 USD, plus stock options and bonus potential

Company

hirify.global is a leading safety technology platform providing hardware and software solutions for crime prevention and security, serving over 5,000 communities and law enforcement agencies.

What you will do

• Act as the primary point of contact for DFR customers, guiding them through onboarding, deployment, and ongoing support.
• Manage customer relationships and troubleshoot issues across hardware and software systems.
• Collaborate with deployment engineers, project managers, and technical teams to ensure a seamless customer experience.
• Proactively address customer concerns, provide timely solutions, and ensure needs are met.
• Liaise with engineering and product teams to resolve complex technical challenges while maintaining clear customer communication.
• Identify upsell opportunities, renewals, and expansion within accounts to foster long-term success.

Requirements

• Proven experience in a customer-facing role such as customer success, account management, or technical support.
• Strong understanding of hardware and software systems for troubleshooting and deployment.
• Ability to manage and resolve complex client challenges and escalate issues as needed.
• Familiarity with FAA Part 107 drone operations and compliance is a bonus.
• Experience with large-scale IT systems in government or public safety is preferred.
• Ability to thrive in a customer-first environment, take ownership, and strategically problem-solve.

Culture & Benefits

• Flexible PTO and 11 company holidays.
• Fully-paid health benefits plan for employees (Medical, Dental, Vision) with HSA match.
• 12 weeks of 100% paid parental leave, with additional physical recovery time for birthing parents.
• Fertility & family benefits (Maven) and $50,000 lifetime benefit for adoption, surrogacy, or fertility expenses.
• Caregiver support via Cariloop.
• Carta Tax Advisor sessions for equity tax guidance.
• Employee Resource Groups (ERGs) including Women of Flock, Flock Proud, and Melanin Motion.
• $150/month WFH stipend and $250/year productivity stipend.
• One-time $750 home office stipend.
• Pet insurance through Pumpkin.