Product Manager Call Quality (SaaS)

TL;DR

Product Manager Call Quality (SaaS): Owning the call quality and voice platform product scope to ensure world-class reliability and voice performance across all networks, devices, and regions. Focus on improving call experience and reducing support volume.

Location: Paris, France. Hybrid

Company

hirify.global is delivering the best-in-class cloud-based voice solution.

What you will do

• Own the “Call Quality & Voice Platform” product scope, driving the long-term vision and strategy.
• Lead a squad of engineers working on media infrastructure, diagnostics, and real-time monitoring systems.
• Leverage product analytics, voice quality metrics, and telemetry data to identify reliability opportunities.
• Own every part of the product that impacts call performance.
• Partner with Platform, Infrastructure, and CX leadership to align on long-term reliability initiatives.
• Drive product-led improvements to reduce support volume, enabling users to self-diagnose issues.

Requirements

• 5+ years of Product Management experience, with a strong track record of using analytics to drive significant product outcomes.
• Deep experience working on B2B SaaS products, ideally on platform, infrastructure, or performance-sensitive domains.
• Led the delivery of multiple complex, cross-functional product initiatives.
• Fluent in English.

Nice to have

• Spanish, Portuguese or French is a plus.

Culture & Benefits

• We value people who are bold, ambitious, collaborative, and customer-centric.
• We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.