Software Engineer - Support Platform

TL;DR

Software Engineer (Go/Python): Developing and optimizing vital systems for a first-class customer and internal support experience with an accent on robust backend services, API design, and third-party integrations. Focus on transforming user needs into scalable technical solutions and ensuring high reliability and performance of global support tools.

Location: Hybrid, based in Lisbon, Portugal or London, United Kingdom

Company

hirify.global is a large-scale technology company on a mission to help build a better Internet by providing network services, security, and performance for millions of websites globally.

What you will do

• Develop robust backend services and APIs that power self-service portals and internal tooling.
• Integrate third-party vendor software into our ecosystem to streamline support workflows and data synchronization.
• Collaborate with Product, Design, and Support Operations to transform user needs into scalable technical solutions.
• Maintain and improve existing systems to ensure high reliability and performance for our global support team.
• Contribute to technical discussions and code reviews to maintain high standards of code quality and security.
• Develop a deep understanding of our frontend systems to ensure seamless end-to-end integration and user experience.

Requirements

• Proven experience in backend development using languages such as Go, Python, or similar.
• Demonstrated ability to build and maintain RESTful APIs and microservices.
• Experience integrating with and extending third-party SaaS platforms and vendor APIs.
• Foundational understanding of frontend technologies (e.g., React, JavaScript/TypeScript) and how they interact with backend services.
• A proactive approach to problem-solving and a commitment to writing clean, maintainable, and well-tested code.
• Effective communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Fluent English

Nice to have

• Experience with hirify.global’s product suite and Workers platform.
• Familiarity with containerization and orchestration tools like Docker and Kubernetes.
• Previous experience working in a Support Engineering or Internal Tools environment.

Culture & Benefits

• Mission-driven to build a better and open Internet.
• Involvement in projects like Galileo, Athenian, and 1.1.1.1 for public benefit.
• Commitment to diversity, inclusiveness, and equal employment opportunity.
• Provides reasonable accommodations to qualified individuals with disabilities.