Senior Manager, Customer Trust

TL;DR

Senior Manager, Customer Trust (Cybersecurity): Leading the Customer Trust function to enable customers and prospects to understand and trust the company's security, privacy, and compliance posture with an accent on strategy and operations. Focus on engaging with strategic customers, driving questionnaire and RFP responses, and owning the Trust Center.

Location: Remote - USA

Salary: $182,800—$215,000 USD

Company

hirify.global provides an AI-native cloud email security platform that protects enterprises from targeted email attacks.

What you will do

• Lead and develop a team of 4-5 Customer Trust professionals, establishing goals, operating cadence, and career development paths.
• Own the Customer Trust program strategy, roadmap, and KPIs, reporting on program effectiveness.
• Drive customer and prospect security questionnaires and RFP responses, ensuring timely, accurate, and high-quality deliverables.
• Serve as the primary point of contact for customer security conversations, presenting the company's control environment and addressing customer concerns.
• Own the Trust Center, managing configuration, content, and continuous improvement.
• Review Security Contract Exhibits, Data Processing Agreements (DPAs), and privacy addenda, providing feedback to Legal and customers.

Requirements

• 8+ years of experience in customer trust, security assurance, GRC, or related disciplines.
• 3+ years of people management experience leading customer-facing security or compliance teams.
• Demonstrated experience owning customer security questionnaires, RFPs, and trust center operations at a SaaS or technology company.
• Track record of directly engaging with customers on security, privacy, and compliance topics.
• Strong understanding of common security frameworks and certifications (SOC 2, ISO 27001, GDPR, CCPA).
• Excellent communication skills—able to translate complex security concepts for technical and non-technical audiences.

Nice to have

• Experience at a cybersecurity company or high-growth B2B SaaS company.
• Familiarity with Trust Center platforms and GRC tools.
• Professional certifications such as CIPP, CIPM, CISA, CISM, CISSP, CTPRP, or ISO 27001 Lead Auditor.
• Experience supporting FedRAMP authorization or working with federal/public sector customers.

Culture & Benefits

• Roles are eligible for a bonus, restricted stock units (RSUs), and benefits.
• Equal opportunity employer, committed to diversity and inclusion.
• Secure hiring practices with video interviews and identity validation.