Senior AI Agent Architect (AI)

TL;DR

Senior AI Agent Architect (AI): Transforming customer service with AI Agents by implementing hirify.global's solutions and enhancing customer experiences for clients. Focus on crafting effective AI workflows, designing conversational solutions, and guiding customers in maximizing AI value using LLMs and NLU expertise.

Location: Remotely in Germany or hybrid from Berlin/Munich offices. Office attendance is required on certain days.

Salary: Competitive compensation and equity package.

Company

hirify.global is a fast-growing startup in Generative AI and customer service, providing a voice-first GenAI platform for contact centers to automate customer service with natural-sounding conversations.

What you will do

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
• Leverage knowledge of LLM internals to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.
• Simplify complex workflows and processes into digestible conversational components for LLMs to handle challenging tasks effectively.
• Fine-tune conversational flows and voice output to align with customer brand standards.
• Work closely with Agent Integration Engineers and Forward Deployed Engineers to connect customers’ systems with hirify.global’s Agent Platform via APIs.
• Apply structured testing approaches to validate AI agent behavior, quality, and performance under real-world conditions.

Requirements

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development.
• Ability to analyze customer requirements and craft LLM prompts that align with desired conversational and functional outcomes.
• Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning.
• Strong project and stakeholder management skills.
• Analytical and critical thinking skills, including experience with risk assessment and problem-solving.
• Solid understanding of data structures, system integrations, and enterprise APIs.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career in a dynamic startup at the intersection of customer-facing roles and engineering.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.

Hiring process

• Recruiter video call
• Meet your manager
• Challenge Task & Expert interview
• Bar Raiser Interview