Lead Agent Architect

TL;DR

Lead Agent Architect: Transforming customer service with AI Agents by managing implementation, crafting effective AI workflows, and designing scalable architectures. Focus on leveraging LLM internals, prompt design, and integrating hirify.global's platform with customer systems for end-to-end enterprise solutions.

Location: Must be based in Germany, with hybrid work options available in Berlin or Munich.

Company

hirify.global is one of the fastest growing startups in the world of Generative AI and customer service, providing a voice-first GenAI platform for contact centers.

What you will do

• Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners.
• Leverage knowledge of LLM internals to analyze customer requirements and design precise prompts for reliable, user-aligned behavior.
• Simplify complex workflows and processes into digestible components for effective LLM understanding.
• Fine-tune conversational flows and voice output (SSML, Lexicons, Regex) to align with customer brand standards.
• Work with Forward Deployed Engineers to connect customer systems with hirify.global’s Agent Platform via APIs.
• Document best practices, how-tos, and product capabilities for internal and external audiences.

Requirements

• 4+ years of experience in enterprise customer-facing roles with proven expertise in conversation design and AI agent development.
• Strong understanding of Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design.
• Ability to analyze customer requirements and craft precise LLM prompts, including advanced strategies such as chain-of-thought prompting and few-shot learning.
• Strong project and stakeholder management skills.
• Analytical and critical thinker with solid knowledge of data structures, system integrations, and enterprise APIs.
• Familiarity with A/B testing methods to ensure AI agent performance at scale.

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career in a dynamic startup at the intersection of customer-facing roles and engineering.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.