Customer Success Lead (AI)

TL;DR

Customer Success Lead (AI): Building a world-class support and community ecosystem for generative media users, focusing on AI-powered systems to streamline workflows and deliver proactive support. Focus on automation-driven solutions and acting as the voice of the customer to inform product development.

Location: On-site in Toronto

Company

hirify.global’s mission is to make world-class design accessible to everyone, multiplying human creativity.

What you will do

• Deliver empathetic, timely support across all channels, focusing on human connection and understanding.
• Build AI-powered systems to automate repetitive tasks and develop scalable support strategies.
• Create and maintain help center content, troubleshooting guides, and support resources.
• Translate community feedback into actionable insights for the product team.
• Partner cross-functionally to create educational resources and tutorials.
• Grow and nurture a thriving Beta community across Discord and social channels.

Requirements

• Customer-obsessed relationship builder with a focus on trust, empathy, and clarity.
• Strategic, forward-looking problem solver who anticipates issues and thinks in systems.
• AI-savvy and automation-driven, excited to use AI to improve user experience.
• Creative and curious, loves experimenting with new tools and learning from the community.
• Operationally excellent, brings consistency and structure, and isn't afraid to execute.
• Communication and storytelling strength, able to turn complex ideas into approachable narratives.

Nice to have

• Experience building AI-powered customer support systems or automation workflows.
• Background in design, creative tools, content creation, or online learning.
• Experience supporting early-stage, high-growth SaaS or creative tech communities.
• Familiarity with Discord community dynamics, moderation frameworks, or ambassador programs.
• Experience with beta programs or structured user research.

Culture & Benefits

• Competitive compensation and equity designed to recognize your contributions.
• 4 weeks of vacation to recharge and explore.
• Comprehensive health, vision, and dental coverage starting on day one.
• RRSP/401(k) with employer match up to 4% to invest in your future.
• Top-of-the-line tools and tech to fuel your creativity and productivity.
• Daily in-office lunches and dinners at Toronto HQ.