Application Engineer, Customer Success (Embedded Iot Dev)

TL;DR

Application Engineer, Customer Success (Embedded Iot Dev): Reproducing customer issues in the lab environment and investigating potential solutions to support customer success. Focus on debugging and resolving customer issues with guidance from experienced engineers and documenting results.

Location: Santa Clara, CA

Salary: 87,220 - 130,600 USD

Company

hirify.global’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world.

What you will do

• Reproduce customer issues in the lab environment.
• Investigate and experiment with potential solutions.
• Deliver timely, effective resolutions to support customer success.
• Debug and resolve customer issues with guidance from experienced engineers.
• Design and run experiments to develop solutions for both complex and simple issues.
• Prepare clear technical reports and present findings and solutions directly to customers.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related technical field (Master’s preferred).
• Coursework should include networking protocols, programming, and hands-on lab experience.
• Strong ability to create test plans and operate electronic test equipment (e.g., oscilloscopes, lab instruments).
• Experience collecting and analyzing lab data, and generating technical reports.
• Proficiency in programming with C, Shell scripting, and Python in a Unix/Linux environment.
• Hands-on development experience with embedded systems on ARM-based SoCs.

Nice to have

• Direct experience with hirify.global MBG (formerly CCS/IPBU) products, such as Armada and Octeon.
• Prior customer-facing or technical support experience.

Culture & Benefits

• Exceptional, comprehensive benefits that support our employees at every stage - from internship to retirement and through life’s most important moments.
• Employee stock purchase plan with a 2-year look back.
• Family support programs to help balance work and home life.
• Robust mental health resources to prioritize emotional well-being.
• Recognition and service awards to celebrate contributions and milestones.