Senior Manager Customer Connections (Digital Wallets)

TL;DR

Senior Manager Customer Connections (Digital Wallets): Leading the commercial and product management of payments for PCA accounts across core brands with an accent on driving commercial results and ensuring good customer outcomes. Focus on setting P&L goals, managing performance, overseeing risk decisions related to regulatory compliance, and prioritizing mobile-first solutions.

Location: Hybrid, 40% (two days) in an office site in Birmingham, Bristol, Edinburgh, Halifax, Leeds, or Manchester (UK)

Salary: £76,194 – £89,640

Company

hirify.global is transforming finance through investment in people, data, and technology to meet the changing needs of 26 million customers.

What you will do

• Achieve commercial revenue and product budget targets; meet customer volume targets.
• Collaborate to develop and deliver commercial objectives, including P&L goals and strategic changes.
• Own risk decisions and maintain a robust system of risk management and internal controls.
• Prioritize mobile-first solutions focusing on accessibility, personalization, and value.
• Demonstrate understanding of customer behavior, market dynamics, regulatory changes, and competitor trends.
• Drive product changes to achieve organizational commercial goals and create solutions with the Customer Value Proposition team.

Requirements

• Strong analytical and written skills.
• Background in regulatory engagement, product management, external affairs, or consultancy.
• Adaptability in dealing with ambiguity and working across a complex organization and wide stakeholder group.
• Track record of delivering results and leadership in the retail payment sector.

Culture & Benefits

• Inclusive environment, building an organization that reflects modern society and celebrates diversity.
• Generous pension contribution of up to 15%.
• Annual bonus award and share schemes (including free shares).
• Adaptable benefits package and 30 days’ holiday plus bank holidays.
• Wellbeing initiatives and generous parental leave policies.