Senior Product Manager (Fintech)

TL;DR

Senior Product Manager (Fintech): Building and optimizing global disputes and chargebacks capabilities for issuing and acquiring products with an accent on defining and executing a dispute strategy to enable growth. Focus on creating a world-class dispute API and merchant tools, driving scheme compliance, and optimising performance metrics like win rates.

Location: London, hybrid (three days per week in the office)

Company

hirify.global powers billions of transactions annually for companies like eBay, ASOS, Klarna, Uber Eats, and Sony, making digital payments seamless globally.

What you will do

• Define and architect a comprehensive global strategy and roadmap for the disputes domain.
• Lead the strategy and development of a world-class dispute API and merchant dashboard features.
• Serve as the subject matter expert on disputes, translating regulatory changes into product features.
• Optimize key performance indicators, including win rates and representment rates, using data.
• Partner with Legal, Treasury, and Dispute Operations to automate internal workflows and scale operational capacity.
• Collaborate with card networks and third-party data providers to integrate cutting-edge tools.

Requirements

• 5-7+ years of product management experience in disputes, payment processing, or fintech.
• Strong sense of ownership and ability to collaborate effectively across functions for end-to-end automation.
• Technical fluency, comfortable discussing API documentation and system architecture with engineering leads.
• Strong analytical skills to leverage data in determining product decisions and prioritization.
• High EQ and the ability to influence senior leaders and cross-functional teams without direct authority.
• Effective communication skills to inspire and simplify complex concepts for various audiences.

Culture & Benefits

• Hybrid working model with three days per week in the office to support collaboration and connection.
• High performers thrive through real ownership, fewer blockers, and impactful work.
• Fast-moving environment with opportunities for career-defining challenges and growth.
• Supportive team culture that values diversity and individual contributions.
• Commitment to setting employees up for success and ensuring an accessible hiring process.