Social Media & Community Operations Specialist (SaaS)

TL;DR

Social Media & Community Operations Specialist (SaaS): Managing multi-brand social publishing operations and coordinating creative production to ensure consistent and high-quality social presence across WebPros brands. Focus on maintaining editorial calendars, ensuring publishing quality, and tracking performance to improve content and engagement with developer and partner communities.

Location: Remote (Europe-based)

Company

WebPros empowers businesses worldwide through cutting-edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing.

What you will do

• Manage multi-brand social publishing operations, maintaining editorial calendars and scheduling posts.
• Coordinate creative production by briefing internal design teams and external partners.
• Ensure publishing quality and brand safety, performing pre-publish QA checks.
• Support community initiatives and activations in collaboration with the Social Media Manager and Technical Community Manager.
• Operate partner and creator collaborations, managing trackers, assets, posting details, and performance logging.
• Track performance and surface insights to improve future content and engagement.

Requirements

• 1–3 years of experience in social media coordination, community management, or digital marketing (B2B or SaaS preferred).
• Hands-on experience with social media schedulers and workflow tools.
• Strong platform-native writing and editing skills, with the ability to adapt tone across multiple brands and channels.
• High attention to detail with an operations mindset, including QA processes, UTM hygiene, and accessibility basics.
• Comfort working remotely and asynchronously, with clear documentation habits and availability for ~3–5 hours CET overlap.

Nice to have

• Experience in web hosting, developer tools, infrastructure, or technical SaaS products.
• Familiarity with GA4, Looker, or analytics dashboards.
• Basic video editing skills, AI video tools for social, or live-stream production experience.

Culture & Benefits

• Remote-first flexibility.
• Annual development budget.
• Learning support (Udemy & peer learning).
• 20+ days paid time off.
• Team and company-wide events.

Hiring process

• Screening Interview (30 min)
• Hiring Manager Interview (45 min)
• Technical & Culture Interview (60 min)