Lead Content Designer (AI)

TL;DR

Lead Content Designer (AI): Shaping the AI’s voice, personality, and communication framework for a digital financial platform with an accent on turning intelligence into clarity and care. Focus on co-creating the product’s linguistic design, building content frameworks, and ensuring responsible, consistent, and delightful AI communication.

Location: Hybrid in USA, Palo Alto (2-3 times/week in office)

Company

hirify.global is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia, listed on the New York Stock Exchange (NYSE: hirify.global).

What you will do

• Build content frameworks that scale, including tone models, message libraries, and content systems.
• Define and evolve the voice and tone of hirify.globalbank’s AI, establishing consistent prompts and governance.
• Collaborate with prompt engineers, data scientists, and UX designers to train and evaluate AI language outputs.
• Partner with Senior Design Managers and content peers to create content standards and rituals.

Requirements

• Experience in product content design, UX writing, or conversational design, ideally in AI or fintech.
• Understand how data and AI models work and translate complexity into tangible prompts and guidelines.
• Comfortable designing at a system level, shaping frameworks and training data guidance.
• Ability to craft clear, precise language while adapting tone to different emotional or contextual states.
• Think inclusively and globally, designing language for scale across cultures and contexts.

Nice to have

• Figma, Sketch, or similar prototyping platform knowledge.
• Notion or other types of dynamic content documentation.
• Typeform or similar written research experience.
• Miro or similar whiteboarding tools for workshopping.

Culture & Benefits

• Opportunity to earn equity at hirify.global.
• Comprehensive Medical, Dental, Vision, and Life Insurance.
• Extended maternity and paternity leaves.
• Access to hirify.globalcleo (learning platform), hirify.globalLanguage (language learning), and hirify.globalCare (mental health/wellness).
• 401K, Health Saving Account (HSA), and Flexible Spending Account (FSA).
• Work-from-home allowance.
• Relocation assistance package, if applicable.