Senior Product Specialist (Saas Onboarding And Implementation) (Fintech)

TL;DR

Senior Product Specialist (SaaS onboarding and implementation) (Fintech): Analyzing business requirements and translating them to hirify.global product features for adoption by existing customers with an accent on functional skills, in-depth product knowledge, and understanding of customer needs. Focus on effectively configuring product features and functionality within the hirify.global application, ensuring customers are trained effectively and achieve their business goals.

Location: Must be based in Seattle, Washington, United States

Salary: $80,000 - $100,000 USD

Company

hirify.global provides an all-in-one, cloud-based software solution for the beauty and wellness industry, powering more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.

What you will do

• Partner with customers to lead the implementations for feature add-ons and enhancements to customer's hirify.global solution.
• Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of hirify.global software features to streamline their operations and drive increased revenue.
• Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
• Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan and address customer issues and concerns in a timely manner to ensure customer satisfaction.
• Maintain thorough documentation and follow organizational processes to ensure successful implementation of hirify.global software features and products.

Requirements

• 10 years of experience in Implementation and support of Enterprise SaaS products.
• Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
• Strong business consulting experience or equivalent in an external customer facing role.
• Proven fast learner of enterprise applications, experience in implementing cloud solutions.
• Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions.
• Ability to manage and work across multiple projects and experience working with remote teams across different time zones.

Nice to have

• Good to have knowledge of accounting principles, inventory management, and business processes optimization.
• Experience in the wellness/spa industry is a plus.
• Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

Culture & Benefits

• Be part of an innovative company that is revolutionizing the wellness and beauty industry.
• Work with a dynamic and diverse team that values collaboration, creativity, and growth.
• Opportunity to lead impactful projects and help shape the global success of hirify.global’s platform.
• Attractive compensation.
• Unlimited Vacation