Customer Support Agent

Customer support agent
#удаленка
Company:Wert.io
Salary: $34k
🔹What you will do
-Communicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces)
-Timely alert the team about possible bugs or glitches in our products
-Gather user feedback and feature requests in a concise manner for the product team to use it to improve the product
-Dive deeper into the user's problems, investigate and help the team locate and fix the issues
-Detect patterns in user behaviour and analyse data to extract them and group users based on the data
-Use AI to adjust product for each group of users accordingly and set the rules for each group
-Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experience
-Work closely with other teams to provide insights about users’ pain points and requests to translate them into product features
-Become an expert in how smart contracts, blockchains and traditional payments work

🔹What we expect from you
-Strong analytical skills
-Talent in turning chaos into system
-An urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees
-Impeccable written and fluent spoken English
-Great communication skills and empathy, understanding of cultural differences of natives of diverse countries
-You are a quick thinker who likes getting to the root of things
Contact: Показать контакты

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