Customer Support Specialist (AI)

TL;DR

Customer Support Specialist (AI): Handling inbound support requests via phone, chat, and email to deliver exceptional customer experiences, with an accent on diagnosing, troubleshooting, and resolving product issues effectively. Focus on becoming a product expert, providing solutions, and coaching customers to leverage legal AI technology efficiently.

Location: Hybrid in Dublin, Ireland. Expectation to be in office minimum twice per week.

Salary: €38,200–€51,800 EUR

Company

hirify.global is a global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely.

What you will do

• Handle inbound support requests by phone, AI-enabled chat, and email, delivering exceptional customer experiences.
• Become a product expert; diagnose, troubleshoot, and resolve product issues effectively.
• Serve as a trusted advisor, providing solutions and coaching to leverage hirify.global more efficiently.
• Identify customer fit for additional products/services and connect them with appropriate teams.
• Capture customer feedback for Product teams.
• Drive your career growth and development while contributing to a Win and Help Win culture.

Requirements

• Bachelor’s degree (or expected completion no later than January 2026).
• Excellent analytical skills and impeccable verbal and written communication skills to convey technical concepts.
• Curiosity about law, tech, and AI, with an interest in leveraging technology to solve problems.
• Desire to win as a member of a high-performing team.
• Keen interest in improving your craft by using AI.
• A growth mindset and a sense of optimism and enthusiasm.

Nice to have

• Technical, hard science, or accounting major/minor.
• Experience in the legal industry and/or knowledge of the justice system.
• Experience using APIs, building integrations, and knowledge of Postman.
• Skills in R, Python, HTML, Ruby, SQL.
• Prior research, tutoring, and leadership experience.
• Experience providing exceptional customer service, including problem-solving and multi-tasking.

Culture & Benefits

• Competitive, equitable salary with top-tier health benefits and dental coverage.
• Hybrid work environment, with an expectation for local employees to be in office minimum twice per week.
• Flexible time off policy.
• Pension contribution.
• hirify.globalversary recognition program with special acknowledgement.
• Dedicated to diversity, equity, and inclusion, fostering an inclusive environment.
• Accessibility accommodations are provided during the recruitment process.