Customer Support Specialist (Crypto)

TL;DR

Customer Support Specialist (Crypto): Provide world-class support and proactive issue resolution for high-value international customers of a leading crypto platform with an accent on blockchain knowledge and bilingual communication. Focus on solving complex customer issues, improving experience, and guiding users through evolving crypto products and services.

Location: Hybrid work format with in-person participation required throughout the year

Salary: 72,700 SGD annually

Company

hirify.global is a leading global crypto platform focused on increasing economic freedom through blockchain technology and financial innovation.

What you will do

• Provide best-in-class customer support and proactively resolve issues for premium international customers.
• Use data and customer feedback to identify root causes and eliminate defects in the customer experience.
• Anticipate customer needs to simplify experience, reduce friction, and build trust.
• Communicate clearly with internal and external partners to align on solutions and drive results.
• Develop deep knowledge of hirify.global products and the evolving crypto environment to guide customers effectively.
• Support international or regional ad-hoc projects as needed.

Requirements

• Minimum 2 years experience in customer service or support in a fast-paced environment with high-value customers.
• Proficiency in English and Mandarin is essential for communication and business operations.
• Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and crypto.
• Motivated by hirify.global’s mission and passionate about creating seamless customer experiences.
• Flexible to work shifts and weekends in a high-growth, fast-paced organization.

Nice to have

• Good knowledge of cryptocurrency and hirify.global products.
• Previous experience in tech, crypto, finance, or fintech.

Culture & Benefits

• 100% covered group medical and dental insurance for employees and dependents.
• Global travel medical policy and employee stock purchase plan.
• Wellness stipend, mobile/internet reimbursement, and connections stipend.
• Learning & development allowance and employee assistance program.
• Fertility benefits and generous time off/leave policy.