Technical Support Specialist (Fintech)

TL;DR

Technical Support Specialist (Fintech): Owning end-to-end customer support tickets for a risk and case management platform with an accent on investigating, troubleshooting, and resolving issues related to detection models and platform bugs. Focus on developing deep product knowledge and improving support processes for the APAC customer base.

Location: Remote from Singapore

Salary: $40,000 - 60,000 annually

Company

hirify.global helps fintechs and financial institutions combat fraud and money laundering through a powerful, flexible risk and case management platform.

What you will do

• Own and manage incoming customer support tickets end-to-end.
• Investigate, troubleshoot, and resolve issues, focusing on first-level resolution.
• Prioritize tickets based on severity, impact, and SLAs.
• Develop deep product knowledge to support customers effectively, including detection models, alerts, and platform bugs.
• Document findings and escalate issues to Engineering when needed.
• Partner cross-functionally with Customer Success, Product, and Engineering.

Requirements

• 2+ years of experience in Customer Support, Technical Support, or other customer-facing roles.
• Strong ability to explain technical concepts in clear, customer-friendly language and excellent written/verbal communication skills.
• General technical aptitude with strong problem-solving skills.
• Comfortable working independently and taking ownership as an early regional hire.
• Curious mindset and willingness to deeply learn the product and customer use cases.
• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Be the first support hire in Singapore with real ownership and impact.
• Work closely with customers, Product, and Engineering teams.
• Help shape how customer support scales across APAC.
• Competitive salary and pre-IPO equity.
• 100% company-paid medical, dental, and vision insurance (employee).
• Unlimited PTO and generous leave programs.
• Learning & development stipend, and home office setup support.
• Inclusive, high-ownership culture focused on impact and growth.