Revenue Operations Manager (Customer Operations)

TL;DR

Revenue Operations Manager (Customer Operations): Owning the operational infrastructure supporting hirify.global’s brand customers across multiple platforms and service offerings with an accent on defining operational frameworks, revenue accountability, and performance intelligence. Focus on building and maintaining reporting, designing processes, and enabling teams to ensure efficient and effective customer outcomes.

Location: Hybrid in Boston, MA, USA

Salary: $130,000–$140,000 USD

Company

hirify.global is the enterprise leader in social media and influencer marketing software, services, and data, enabling brands to scale creator partnerships and manage social media content.

What you will do

• Define and own operational frameworks that ensure sold revenue is delivered efficiently and effectively.
• Build and maintain reporting for campaign health, budget utilization, and margin performance.
• Own the end-to-end Sales-to-Services handoff process and capacity forecasting models.
• Design, document, and continuously improve workflows that move customers from sale through delivery.
• Own the Salesforce data architecture that enables clear visibility into customer and campaign performance.
• Act as a trusted operational partner, facilitating alignment across Services, Client Success, Sales, and Finance leaders.

Requirements

• 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment.
• Proven ability to design and implement cross-functional processes that drive measurable business outcomes.
• Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling.
• Experience with capacity planning, forecasting, or resource modeling connecting demand signals to operational capacity.
• Analytical mindset with the ability to translate data into insight and insight into action.
• Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders.

Nice to have

• Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry.
• Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo).

Culture & Benefits

• Market-based and data-driven compensation approach, evaluated bi-annually.
• All permanent team members are eligible to participate in various benefits plans.
• Commitment to fostering a culture rooted in an inclusion-first mindset at every level.
• Unbiased hiring, pay, and promotion practices to create an equitable workplace.
• Committed to creating a diverse environment and is an equal opportunity employer.
• Support available for accommodations or assistance during the recruitment process.