Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Driving onboarding, adoption, and advocacy for US Federal/DoD customers with an accent on building success plans, executing value roadmaps, and ensuring recurring value from hirify.global's Identity Security products. Focus on solidifying trusted advisor relationships, measuring customer health, and identifying opportunities for expansion and retention.

Location: Must be based in the United States with US work authorization. Up to 25% travel required.

Salary: $82,000–$120,000/year, plus commissions or discretionary bonus.

Company

hirify.global is a global leader in Identity Security, providing comprehensive security offerings for human and machine identities across business applications and hybrid cloud workloads.

What you will do

• Own onboarding, adoption, and advocacy across a portfolio of customers.
• Build success plans and value roadmaps to aid customers in achieving their objectives and recurring value.
• Establish regular cadence calls and conduct Quarterly Business Reviews with assigned customers.
• Monitor customer health metrics and KPIs, solidifying your position as a trusted advisor.
• Partner with internal account teams to find opportunities for new usage, upsell, cross-sell, and contract renewals.
• Define and execute success plans for at-risk customers, advocating their needs internally.

Requirements

• 5+ years of relevant work experience in customer success, consulting, or technical account management roles.
• Previous experience working with US Federal/DoD/public sector customers.
• Strong consulting and project management skills with proven results in driving business value.
• Excellent written and verbal communication skills, able to simplify complex topics.
• Previous experience with a Cybersecurity/SaaS solutions company or enterprise software company.
• Strong knowledge of cloud architecture (AWS, Azure, GCP) and on-premises IT landscape.
• Practical experience with enterprise Directory services (Active Directory, LDAP, Azure) and fundamental networking knowledge.

Culture & Benefits

• Equal Opportunity Employer.
• Compensation package includes a wide range of medical, dental, vision, and financial benefits.
• Opportunity to earn commissions or discretionary bonus based on employee performance.