Customer Support Consultant (Danish)

TL;DR

Customer Support Consultant: Providing high-quality customer support via chat, email, and phone, building lasting customer relationships, and handling inquiries and feedback with an accent on delivering accurate information and understanding customer needs. Focus on adapting to a fast-paced environment, managing high ticket volumes, and contributing constructive feedback to management.

Location: Fully remote

Salary: Compensation in USD.

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies to deliver secure customer and technical support globally.

What you will do

• Provide high-quality customer support via chat, email, and phone.
• Support customers with order status, delivery information, and product-related questions.
• Build strong and lasting customer relationships.
• Handle customer inquiries and feedback, providing accurate information and solutions.
• Understand customers’ needs and deliver constructive feedback to the management team.
• Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts, including weekends and holidays.

Requirements

• Fluent in Danish (C1 level or higher) and excellent English communication skills (at least B2 level).
• At least 6–12 months of support experience.
• Comfortable working with high ticket volumes.
• Positive, proactive, and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Experience in e-commerce or product-based customer support.

Culture & Benefits

• Fixed schedule: Monday - Friday: 9 AM - 5 PM CET.
• Opportunity to cooperate fully remotely in an inclusive international environment.
• Rewards for referring friends.
• Balance between project workload and personal time, including internal health policy.
• Responsive leadership interested in your development and long-lasting cooperation.
• A culture built on trust, with no time-tracking requirements.