Customer Experience Expert

TL;DR

Customer Experience Expert: Deliver exceptional user experiences and handle support requests via digital channels and phone with an accent on customer satisfaction and problem solving. Focus on analyzing support data, improving service quality, and working in a diverse international team.

Location: Hybrid work with possibility to work from any hirify.global location within the EU

Company

hirify.global is a leading European provider of Payroll & HR services with global reach, offering comprehensive people solutions across the employee journey.

What you will do

• Prioritize user needs to deliver exceptional customer experiences.
• Handle incoming support requests via digital channels and phone.
• Analyze support ticket data to ensure high customer satisfaction.
• Contribute ideas to improve service quality.

Requirements

• 1-5 years of experience in a similar customer support role.
• Fluent in English, Dutch, and French (spoken and written).
• Strong customer-focused communication and problem-solving skills.
• Empathetic and able to resolve user issues effectively.
• Proactive, structured, and able to work independently and in a team.

Culture & Benefits

• Comprehensive training and development programs.
• Flexible working schedule and hybrid work model.
• Private medical insurance fully covered.
• 25 vacation days plus 18 hours for personal matters.
• Reduced summer hours and flexible retribution options.
• Workation opportunity within EU locations (4 weeks per year).
• Learning opportunities including language courses and professional training.
• Career growth opportunities within the company.