Customer Success Specialist

TL;DR

Customer Success Specialist: Answering customer questions via email/chat/video/phone, helping them find solutions for unique scheduling scenarios, and providing product demos. Focus on understanding the product deeply and collecting feedback for product development decisions.

Location: 100% Remote, US (Central Timezone). Candidates must be based in TX, GA, NC, NH, MA, MN, NY, RI, MI, FL.

Company

hirify.global is a leading global workplace management platform serving over 7,000 customers, focusing on shaping the future of the modern workplace experience.

What you will do

• Answer questions from prospective and existing customers via email, chat, video, and phone.
• Help customers find solutions for their unique space scheduling scenarios.
• Provide product demos via video link.
• Update internal product collateral, including the knowledge base.
• Collect and report customer feedback to assist product development decisions.
• Collaborate with the broader team on support strategy, product strategy, and customer relationship management.

Requirements

• Early-career opportunity for someone excited to grow in customer support at a fast-paced SaaS company.
• Demonstrate outstanding written and verbal communication in English.
• Have a friendly, engaging, and professional manner.
• Strong interest in technology/SaaS products.
• Have experience in customer/client interaction.
• Highly organized, with attention to detail, and a pragmatic problem-solving approach.

Nice to have

• Spanish language skills

Culture & Benefits

• Competitive salary, benefits package, and paid time off.
• Flexible schedule in a creative and collaborative work environment.
• Direct exposure to the leadership team across departments.
• Be empowered to leave a significant mark on the product and customers.
• International team from 20+ countries with a growing presence in Boston, valuing asynchronous collaboration.
• Team embodies core virtues: community, quality, ownership, creating momentum, tackling hard problems, and curiosity.