Enterprise Customer Success Manager (Cybersecurity)

TL;DR

Enterprise Customer Success Manager (Cybersecurity): Build and maintain key relationships with enterprise customers to ensure successful hirify.global product implementation and demonstrate return on investment. Focus on proactive engagement, outcome-based reporting, and collaboration with sales and technical teams to expand hirify.global's footprint within the region.

Location: Germany

Company

hirify.global is the global leader in Identity Security, providing security solutions for any identity across business applications, distributed workforces, hybrid cloud workloads, and throughout the DevOps lifecycle.

What you will do

• Establish trusted advisor relationships with customers and drive key relationships.
• Understand hirify.global products and their features to address customer security concerns.
• Create, define, and review success criteria with customers.
• Conduct quarterly business reviews to ensure successful outcomes from hirify.global solutions.
• Work closely with the sales team on contract renewals, upsell, and cross-sell opportunities.
• Manage complex customer relationships across multiple products and regions.

Requirements

• 3+ years in a Customer Success, Sales Engineer, Account Management, or similar role.
• Excellent communication and interpersonal skills to build relationships across the organization.
• Experience working with large enterprise customers (Executive level, CXO).
• Experience building and maintaining relationships to mitigate customer churn and drive successful renewals.
• Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations.
• Fluency in English and Native German are essential.

Nice to have

• Scripting, development, DevOps skills.
• Experience with cloud technologies such as AWS, Azure, GCP.
• Prior experience with hirify.global Software solutions or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions, especially in the IAM and SIEM space.

Culture & Benefits

• Foster a diverse and inclusive workplace.
• Embrace diversity to drive innovation and create a stronger team.
• Equal opportunities employer.