Support Engineer (Ide Services)

TL;DR

Support Engineer (IDE Services): Providing technical support to users of IDE Services, including deep investigations into users' issues to provide bug localization for developers. Focus on contributing to product development based on customers' common problems and needs and working with the bug tracker, processing new and old requests.

Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Remote, Germany; Warsaw, Poland; Yerevan, Armenia

Company

hirify.global IDE Services is a suite of B2B products intended to help developer productivity engineers deliver a better development experience across their organization.

What you will do

• Carry out deep investigations into users' issues to provide bug localization for our developers.
• Provide technical support via email, internal Slack channels, and other channels.
• Work with the bug tracker, processing new and old requests.
• Reproduce users' issues and create bug reports for them.
• Contribute to product development based on the customers' common problems and needs.

Requirements

• Experience in the field of software engineering.
• Understanding of the software development process and continuous integration practice in particular.
• Essential system administration experience, including containerized applications and network protocols
• Familiarity with Windows, macOS, and Linux.
• Excellent written English.
• Good communication skills.
• The ability and drive to "get things done".
• A thirst for learning and mastering new technologies.

Nice to have

• Experience in technical support or in a customer-facing role.
• Experience in a QA position.
• Familiarity with cloud systems (AWS, GC, Azure) and containers (Docker, k8s).

Culture & Benefits

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