Customer Success Manager (German)

TL;DR

Customer Success Manager (German): Driving adoption and success for key customers within a rapidly growing IT operations platform with an accent on building strong relationships, proactive engagement, and identifying upsell/cross-sell opportunities. Focus on analyzing product usage, guiding customers to implement improvements, and ensuring an outstanding customer experience.

Location: Onsite in Berlin, Germany. This position is NOT eligible for Visa sponsorship.

Company

hirify.global unifies IT to simplify work for more than 35,000 customers in 140+ countries with its Unified IT Operations Platform.

What you will do

• Manage a portfolio of largest and most important customers, building relationships with stakeholders up to CxOs.
• Act as a trusted advisor, ensuring effective leverage of the solution.
• Analyze product usage data to improve adoption, reduce churn, and guide customers on improvements.
• Function as a single point of contact, identifying and developing cross-sell and upsell opportunities.
• Document activities and forecast opportunities accurately using Salesforce.

Requirements

• Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, and overcome objections.
• Ability to influence and inspire customers, with the ultimate goal of developing more hirify.global disciples.
• Resilience and calmness in seeing customers through issues and escalations.
• Experience as a Customer Success Manager, owning a portfolio of accounts and guiding them through the customer journey.
• Fluent in German and English.
• Analytical mindset with a can-do attitude, able to identify root causes and develop adequate solutions quickly.
• High levels of organization in your workflows, understanding responsibility for a strategic customer portfolio and prioritizing time.
• Must be able to work onsite in Berlin, Germany.

Nice to have

• Experience in the SaaS/cloud industry or within the IT industry specifically.

Culture & Benefits

• Grow personally and professionally with one of the fastest growing companies.
• Enjoy your lunch covered by hirify.global 3 times/week at the office.
• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more).
• Develop your skills through our renowned training platform.
• Receive competitive compensation.
• Collaborate with a curious, kind, international and intercultural workforce.
• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz.