Customer Education Specialist (EdTech)

TL;DR

Customer Education Specialist (EdTech): Delivering impactful product training to drive adoption for K-12 clients with an accent on product expertise, content development, and understanding customer challenges. Focus on leading interactive instruction, designing instructional materials, and operationalizing new processes for a growing team.

Location: Remote within the United States, with a requirement for up to 25% travel (up to 60% from July through September).

Salary: $60,000 - $70,000

Company

hirify.global is an EdTech product company building award-winning learning solutions for K-12 schools, focused on promoting effective teaching, equitable engagement, and student safety.

What you will do

• Deliver product trainings to Teachers, Admins, and Counselors on hirify.global and Pear Deck Learning Suites.
• Become an expert in hirify.global's products, value proposition, and best practices.
• Develop and update training content to support customer education.
• Understand customer challenges and identify product functionalities to meet their needs.
• Collaborate with internal teams to ensure a cohesive customer experience.
• Design instructional materials for new product trainings and professional development.
• Contribute to operationalizing new processes and systems for the Customer Education team.

Requirements

• 3+ years experience in software training, K-12 teaching, adult education, coaching, or live facilitation.
• Experience in instructional design or lesson planning.
• Ability to quickly build rapport and trust with a diverse customer base, leading with patience and empathy.
• Self-starter with the ability to thrive in a fast-paced, unpredictable environment.
• Adept at project management and cross-functional collaboration.
• Must be able to travel up to 25% (and up to 60% in Q3, July-September).

Nice to have

• Experience in curriculum and instruction or the Pear Deck Learning Suite.

Culture & Benefits

• Competitive pay, comprehensive health insurance, and 401(k) matching.
• Employee equity plan and work-from-home funds.
• Flexible time off, paid holidays, paid parental leave, and wellness days.
• Paid year-end holiday break.
• Robust catalog of benefits, including fertility & adoption reimbursement.
• Supportive, driven colleagues in a global, innovative, high-growth company.