Senior Service Manager (AI)

TL;DR

Senior Service Manager (AI): Enhancing and optimizing hirify.global's ITSM capabilities, governing key processes, and ensuring excellent IT service delivery for AI infrastructure. Focus on driving best practices, continuous improvement, and performance measurement to support strategic business outcomes.

Location: Must be based in the UK

Company

hirify.global is the GPU cloud engineered for AI, providing cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.

What you will do

• Facilitate IT service governance meetings (e.g., CAB, Problem Reviews).
• Refine and manage service management processes and tools, aligned with ITIL.
• Provide data-driven trend analysis and high-level reporting for business visibility.
• Coach and train teams to improve working practices and efficiency.
• Establish and maintain robust service reporting, ensuring stakeholder updates.
• Develop and maintain SLAs and OLAs, ensuring customer requirements are consistently met.

Requirements

• Certified ITIL professional with practical experience in managing ITSM processes in a busy Customer Service environment.
• Broad IT experience with a clear customer focus.
• Demonstrated ability to communicate and influence credibly at all levels.
• Ability to prioritise, multi-task, and perform effectively within clear timelines.
• Familiarity with and an interest in learning internal tools for insights and metrics.
• Familiarity with hybrid cloud, HPC, or Datacentre environments.

Culture & Benefits

• Opportunity to work at the forefront of AI and high-performance computing innovation.
• Collaborative and dynamic work environment.
• Growth and development opportunities.
• Commitment to fostering an inclusive, diverse, and equitable workplace.